30 days from delivery date
Return and Refund Policy
Return Process
A period of 30 days from the date of delivery is provided for the return of goods, irrespective of the reason for the return. Once this timeframe has elapsed, we will not accept any returned items. To begin the return process, please reach out to us at info@dreamsleep.uk. It is important that the items remain unused, are in their original packaging, and include all tags. Although you will be responsible for the return shipping costs, there will be no restocking fees applied.
Refunds
After we have received your returned package, we will review it and send you a confirmation email. If the return is approved, the refund will be credited back to your original payment method. This process may take as long as 7 days. If you find that it takes longer, please do not hesitate to get in touch with us for support.
Exchanges
Should you decide to change your selection and prefer a different item, we are more than happy to help. Simply send an email to support@thebritishgentleman.com with the details of the item you wish to exchange, and we will walk you through the necessary steps.
Damaged or Incorrect Items
There are times when you may receive a product that is either damaged or not as ordered. We extend our sincerest apologies for this occurrence. If you find yourself in this situation, please capture images of the issue and get in touch with us at support@thebritishgentleman.com. We will take the necessary steps to rectify the situation and guarantee that you receive the correct item in an undamaged state.
Cancellations
If you wish to cancel your order, contact us as soon as possible at support@thebritishgentleman.com. Please note that we cannot guarantee cancellations once the order has been processed.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: support@thebritishgentleman.com
Phone: +447451294422
Contact Form: Click here
Business Information
The British Gentleman is operated by LAW BRANDS B.V., a company registered in Netherlands.
Company Number: 85325724
VAT Number: NL863586260B01
DUNS Number: 494128469
Address:
Porta Basilica 29
3994 PE Houten, Netherlands